I switched my mobile phone account back to Telstra

Much of my life is on the internet so slow network speeds really irk me. Which is why, two years ago, I moved my personal mobile account from Telstra to iiNet.

The need for speed

Back in 2016 the Optus mobile broadband network had among the best 4G data speeds: 21% faster downloads and 33% faster uploads compared to Telstra (when measured from my office). And the prices offered by resellers of that network, in my case iiNet, were significantly lower too.

I’d been with Telstra for ten years, but switching to iiNet — who were offering a clearly superior product — was an obvious choice. (I’d had iiNet as my home broadband ISP for over seven years by that point too.)

I need 4G at work

I currently spend about a third of my day in the office every single weekday. When I’m there I connect my work phone to the corporate Wi-Fi network. However, for various reasons, I don’t connect my personal phone to work’s guest Wi-Fi network. So, for over half of my weekday waking hours (more if you count my commute), I rely on my phone’s 4G connection.

This was all well and good till about two months ago.

We move to a new building

My office is in Collins Square, which is a five-tower complex in Docklands, Melbourne. Two months ago we moved offices from a tower at the front of the complex (adjacent Collins Street) to a tower at the back (overlooking the Yarra River). The views from this new building are much better, but the 4G download speeds for Optus mobile network users are much, much worse.

My work phone is with Telstra, so I was able to compare the 4G download and upload speeds I was getting from both Telstra an iiNet in this new building. The results speak for themselves.

The 4G speeds I was getting from iiNet were better than what they were in 2016, of course, but they were 8 times slower than what I was getting from Telstra.

Better coverage goes a long way

Telstra has always had better mobile and mobile broadband coverage in both urban and rural areas across Australia. That superior coverage was making all the difference here.

An investigation revealed that the the iiNet cell tower that gave me the best signal strength in the new office building was behind two of the other Collins Square buildings. Meanwhile the Telstra cell tower that gave me the best signal was just across the river.

So, yeah. The decision to switch back to Telstra was about as easy as it had been to switch away in the first place.

The good news is that, over the last two years, Telstra’s customer service has improved considerably. Ten minutes with an agent at one of their stores was all it took to make the switch back. And, as a bonus, I’m getting three times as much data from Telstra for the same monthly price I was paying at iiNet.

All is well again.

Update 4/2/19: Since publishing this post I discovered that Telstra has activated a cell tower at the top of Collins Square! Since that’s the tower my phone now connects to most often, my 4G connection is now even faster and is considerably more reliable from all corners of the office.

The NBN is 62% faster in our new house!

This time last year we finally got connected to Australia’s National Broadband Network (NBN).

Doing so dramatically increased our average download speed from 6.9MBps with ADSL2+ (over the old telephone copper wire network) to 46.7MBps with NBN (over a new NBN fibre optic connection to the closest telephone/internet exchange).

A little over a week ago we moved into an independent house in another suburb. This meant we were no longer sharing that fibre optic internet connection with the other residents in an apartment block.

I checked to see if this had increased our connection speed and, sure enough, our download speeds have gone up by 62% to 75.7MBps!

Woohoo! 

Pro tip: If you’re looking to move house and, like me, can’t live without the NBN, check out the nbnm8 Chrome extension. When you use realstate.com.au and Domain to search for properties it’ll automatically do the nbn availability look-up for you :)

We're finally connected to the NBN!

On 23 June 2014 I tweeted this:

But it wasn't till yesterday, 15 December 2015, that we finally got connected to Australia's National Broadband Network (NBN).

Yes, this took 1 year, 5 months and 22 days. 

What was particularly irritating was that our neighbours got connected several month ago. It took us this long because we're in an apartment building. Which meant that, first, our Body Corporate had to get their act together and network our building — which they finally did at the end of October.

We then had to wait till iiNet, our prefered ISP (who we've been with for over six years), released their Fibre to the Basement plans for selling NBN services to individual apartment building residents. 

Once all these pieces fell into place, though, things moved quickly. And, six days after the NBN became available to us, we were online:

We're now enjoying download speeds seven times faster than our old ADSL2+ connection (an average of 46.7Mbps with NBN versus 6.9MBps with ADSL2+) and upload speeds thirty-one times faster (27.6Mbps now vs 0.9Mbps previously). We're also connecting faster, with an average ping time of just 2.5ms with NBN vs 27ms with ADSL2+. 

It's awesome.

Of course these speeds aren't as fast as the NBN can theoretically reach ("up to 100Mbps") or as fast as my internet connection is at work (average downloads at 64.3Mbps and average uploads at 86.9Mbps) — but it still pretty darned good. And it's more than enough for any video streaming we want want to do.

So, yay! The NBN was a long time coming, but it was sure worth the wait.