I gave a quick overview of the ConnectNow conference in Part 1. Here are my thoughts and notes – along with links and other information – on each of the talks given during the first two days of the event.

Gavin Heaton

• Topic: Lead Generation, Community Management, and ROI (blog link)
• Website: http://www.servantofchaos.com
• Twitter: @servantofchaos
• Big ideas:
  • 10 years on and the Cluetrain Manifesto is still relevant and is still not accepted business practice
  • There are different types of social networks and these are used by different types of people, of different ages, at different stages of their lives; see Groundswell’s Social Technographics report that talks about 6 types of social media users
  • There are 5 impacts of new/social media (read Gavin’s blog post for details)
  • There is a convergence of markets: there used to be just the consumer market (mass production) and the enterprise market (custom-built) but now there are enterprise-level products and services available at lower prices (e.g. Software as a Service) and the consumer space is being extended into the enterprise (e.g. smart phones like iPhones in the workplace)
  • You need to have a continuous digital strategy (details in blog post)
  • You need to share the message, but own the destination (case in point: I’m sharing Gavin’s message but sending you to his home base, which is his blog, as the source/message destination)
  • Social media is not about influence, it’s about trust (details in blog post); your trust and reputation can have a ‘fat value’ (details in blog post); 75% of your “fans” are already connected
  • From the Q&A session that followed, a good idea: Consider converting your company’s brochure content into a series of YouTube videos that tell a great story and can also be shared

Katie Chatfield

• Topic: Do You do your Best Work at Your Desk?
• Website: http://katiechatfield.wordpress.com
• Twitter: @katiechatfield
• Big ideas:
• Human behaviour is a function of a person in their environment (Lewin’s Equation); you can change behaviour by changing the person (very hard to do) or their environment (easier to do)
• Before you can get into social media, you need to have a more social business
• Giving people a tool doesn’t make them craftspeople; i.e. it’s about the people, not the technology
• Remember that competent people resist change because it makes them less competent
• Short form stories (3 minutes long) are a great way for employees and teams in an organization to tell each other what they’re working on [“If you can't explain it simply, you don't understand it well enough” – Albert Einstein]
• In those short stories, you should tell people: (a) what it is you’re working on; (b) why you think it’s awesome; and (c) why it’s useful for them to know about it

Tara Hunt

• Topic: Yes, I do Mind the Gap
• Website: http://www.horsepigcow.com
• Twitter: @missrogue
• Big ideas:
  • There tends to be a gap (sometimes a big one) between what businesses and communities value
  • For example, truth, beauty, freedom, and love are not usual business values; though notable companies like Google, Apple, Craigslist, and Zappos (respectively) present exceptions
  • The businesses that share more community values tend to do better
  • Most businesses are online community tourists: they watch, but they don’t participate (they’re not from there; they’re just looking at the ‘natives’)
  • Watch Barry Schwartz’s TED Talk on the loss of practical wisdom
  • Many businesses create strict guidelines to follow, thereby instilling robot values over human values into their staff; why?
  • We need to de-robotize; we need to start the human revolution
  • From the Q&A session: Why not ask your fans what’s important to them? What do they value?

Hau Man Chow

• Topic: The Future of Mobile Apps
• Website: http://www.motherapp.com
• Twitter: @motherapp
• Big ideas:
  • You can convert any site into a mobile application using MotherApp

Brian Solis

• Topic: The Human Network in an Interconnected World (presentation notes)
• Website: http://www.briansolis.com
• Twitter: @briansolis
• Big ideas:
  • All we know about social media is based on opinion; it could all be wrong
  • Executives don’t usually get into social media because of an ‘a-ha’ moment; they often get into social media because of an ‘uh-oh’ moment (read ‘Championing Change from Within’)
  • We – the people in this room – need to be the conductors of our organization’s social media
  • Who in an organization owns social media? Everyone.
  • Your organization needs a style/brand guide for social media
  • Talking back and forth with people if fine, you need to show that your organization has empathy
  • Become the people you want to reach and inspire
  • Conversation is bigger than any social network; check out the Conversation Prism
  • Social media is more about sociology and psychology than it is about technology; we’re becoming digital anthropologists
  • Check out the Brand Dashboard

Laurel Papworth

• Topic: Social Media: Where’s The Money?
• Website: http://laurelpapworth.com
• Twitter: @silkcharm
• Big ideas:
  • Reputation and trust are crucial in the online world
  • When you calculate the ROI (return on investment) on community engagement don’t forget to calculate the COI (cost of inaction of community engagement) as well (details in blog post)
  • You can monetize social networks via numerous revenue streams (details in blog post)

Jim Stewart

• Topic:  Video for SEO and Inbound Marketing
• Website: http://stewartmedia.biz
• Twitter: @jimboot
• Big ideas:
  • Watch the video, ‘How Kevin Bacon Cured Cancer’
  • Old media missed lots of opportunities with online news; such as reporting on local trends, creating time-sensitive local ads on the web, and real community-building
  • Video creation isn’t very complicated or expensive: light it up from above ($20), mic it up ($100), frame it up, use good software (free to $300 for screen capture software like Camtasia Studio)
  • When making a video: (a) tell a story, don’t ready a script; (b) try to have a point
  • Distribute content far and wide via services like TubeMogul (which is good, but still buggy)
  • Make sure your video includes a call back to your home base
  • Make sure you transcribe your video

Darren Rowse

• Topic: Blogging for Dollars – Do You Have What it Takes? (presentation notes)
• Website: http://www.problogger.net
• Twitter: @problogger
• Big ideas:
  • Blogs often make money indirectly (i.e. not through straight ads or affiliate marketing)
  • There are ‘4 Foundations of a Successful blog’ (details in blog post; also see presentation notes)
  • But, if you want a long shortlist: you have to (1) listen; (2) identify goals; (3) build a home base; (4) build trust; (5) be useful; (6) build community; (7) be personal; (8) tell stories; (9) be unique; (10) build a network before you need it; (11) leverage what you have; (12) craft your content well; (13) be playful; (14) be transparent; (15) be accessible; (16) be passionate; (17) promote yourself, but not too much; (18) be prolific; and (19) persist
  • Remember: sometimes the money comes later; don’t just make money from your blog, but because of it

Gary Vaynerchuck

• Topic: Crush It! Cash in on Your Passion and How to Use Social Media to Grow Your Business (presentation notes part 1, part 2)
• Website: http://garyvaynerchuk.com
• Twitter: @garyvee
• Big ideas:
• The cost of entry to build a brand has collapsed; e.g. to build WineLibrary.com, it cost $4m in advertising over a number of years while, to build WineLibraryTV.com, it cost almost nothing
• The value of content has never been higher; “When your content is shit, you’re fucked”; that said, monetizing content is tougher than ever
• Spend time in communities; you have to love your community before they’ll love you; this is the thank-you economy
• Customer service via social media is key; the price of your product can get neutralized by caring
• The cost of entry is: (a) caring, (b) social media customer relationship management
• The only three things that “move the needle” are: (a) price, (b) convenience, (c) customer service
• Social media spokespeople for your company need to know your brand story cold
• Two ways to solve the personal vs. corporate brand issue for company spokespeople and customer service people: either (a) don’t let your people develop a personal brand and become heroes or (b) become a platform to make heroes (under your logo) and attract increasingly better people when/if current heroes leave the organization
• How do you convince people (e.g. in an organization) to do something (e.g. participate in social media)? Don’t spend any time on selling to people who don’t want to do it. Spend all your time and effort on people who want to do it and then promote them. The rest will come around.
• Focus on social trends and culture shifts; the big trends these days are virtual goods and currency (e.g. via Facebook); smaller and more mobile is better (because we’re lazy); geo-location
• The money these days is in restrictions (e.g. Apple and Facebook)

Deborah Schultz

• Topic:  It’s the People, Stupid (earlier presentation version; presentation notes)
• Website: http://www.deborahschultz.com
• Twitter: @debs
• Big ideas:
  • There is a blurring of our work and personal lives; social media is becoming our ‘third place’
  • The social web is not about information provision or telling and selling, it’s about relationships, people, and making connections
  • We’re weaving the social web together; it’s an explosion of the personal in an online environment
  • We live in a culture of sharing, and sharing is easier than ever before
  • We live in a relationship economy in which transactions are by-products of healthy relationships
  • Through the social web, we’re seeing the death of the grand gesture; e.g. companies will ignore you all year till they launch their seasonal/annual advertising campaigns, after which they’ll ignore you again
  • There’s a new framework for the new social web: (a) organic over static; (b) emotion over data; (c) relationships over transactions; (d) continuums over grand gestures; (e) intentions over attention
  • We’re all becoming, looking for, and aspiring to be Tummlers (also see TummelVision podcast)

Stephen Johnson

• Topic: Social Media Monitoring and Building Brand Advocates
• Website: http://arcanelogik.com
• Twitter: @huxley
• Big ideas:
  • The first and most important thing to do when you get into social media: listen
  • Do you know what motivates your customer?

Panel Discussion

Big ideas:

• It’s not information overload, it’s filter failure (Clay Shirky)
• What’s important is your company’s reverse elevator pitch; i.e. what your customers say about you and your brand after you have left the elevator

Michael Specht just completed a blog post series on ‘Social Media as Part of Background Checking’ during the recruitment process:

• Part 1 (Access to a unique view)
• Part 2 (Research into cultural fit)
• Part 3 (Legal issues)
• Part 4 (Bringing it all together)

I personally think that social media checks – or, at the very least, Google searches – are an essential part of recruitment. And I think that goes both ways:

• recruiters and companies learn all they can about candidates
• candidates learn all they can about recruiters and the companies they’re applying to

This is important because:

• both parties get to find out more about each other
• both parties get to assess cultural fit
• candidates get to show off their online portfolio and social media participation

While the last point is certainly vital for people working in Internet-related industries, it is also becoming increasingly relevant for people working in other industries (as more of their lives move online).

I took a number of marketing courses in my MBA at Melbourne Business School (MBS) and it was during my Consumer Behaviour course with Brian Gibbs that we got the best, single-page overview of the marketing process.

Framework for Marketing Management

Gibbs called this the ‘Framework for Marketing Management’ and it’s an excellent summary of how marketing is done:

[Note: The diagram above is one that I made based on my notes from the course.]

It works like this:

• The marketing concept says you begin by looking at your customers, company, and competition – these are the three Cs. Let’s say your company makes pens:
  • Ask yourself what it is that your customers need. How can you satisfy that need? In real life a lot of research would go into answering questions like these. Then consider what your customers do to satisfy those needs. What factors contribute to their decision making process? Again, more research would be done.
  • Also look at your company. Can you make the pens your customers want? Do those types of pens fit with your company’s corporate objectives? For example, if you’re Montblanc, you won’t be making cheap plastic pens anytime soon even if some your customers say that’s what they want in a writing instrument.
  • Don’t forget to analyze your competition as well. How will your competitors respond to your product (say, when you introduce a new version)? Also ask yourself who else satisfies the needs of your customers. For example, should you be looking at companies that make markers and pencils as competition?
• Once you’ve done that, you segment your customers according to primary bases, such as their identified needs. For example, Group A wants cheap plastic ballpoint pens, Group B wants fancy liquid ink pens, and so on. You also segment by secondary bases, which are often things like demographics. You keep slicing and dicing using a combination of bases till you get useful segments; i.e. those you can target properly. For example, you could further segment Group B by age bracket and annual income.
• Next, you decide which specific segments you’re going to target (and why). For example, Montblanc may be targeting only, say, richer and older people from Group B. They know they can communicate well with these people, they can defend this segment from the competition, and ultimately that’s the area of the market they want their company to operate in.
• That sets you up with the positioning of your product. Getting your positioning right is incredibly important because it’s the key to your entire plan. So, for example, Montblanc may position themselves in the luxury space as a company that sells excellent writing instruments that have the highest level of craftsmanship. In effect, their pens are high-end gifts, much like hand-crafted jewellery. They would then position themselves appropriately in the luxury gift jewellery markets, but not in the broader writing instruments market.
• Once you’ve got your positioning done, you figure out how you’re going to to create, capture, communicate, and deliver value to your customer. This value is created by the existence of your product, captured by its price, communicated through your promotion, and delivered by where you place (or how you distribute) your product – these are the four Ps.
• Finally, as the market grows and develops, you will need to tweak these four Ps to maintain your positioning. Then, at regular intervals, you will need to re-do your three Cs because the market will change and you will need to change with it. Repeat ad infinitum…well, at least as long as your company continues to exist.

It All Comes Down to Positioning

As you may have gathered, a good way of remembering the entire marketing process is to think of the just the three Cs and four Ps. However, if you want to distil it further, you can bring it all down to positioning.

Positioning is a summary of the first part (analysis & strategy: the three Cs) and a guide for the second part (planning & implementation: the four Ps).

From the consumer behaviour point of view, it is also the psychological epicentre of the marketing process. That’s because positioning – with the help of the four Ps – is what translates the ‘actual product’ into the ‘perceived product’ within the consumer’s mind (they are often not the same).

So while a Montblanc pen is in essence just a writing instrument, in the mind of the consumer, it is much more than just that. And it is the pen’s positioning that will determine what qualities above its ability to put ink on paper set it apart from its competitors.

Thanks for Sharing, But What Was the Point?

This one-page overview of the marketing process is useful in many ways:

• It provides a great sanity check for what you’re doing in your job. For example, the Web & New Media Strategy that Melbourne Water developed over the last year followed pretty much this process. That strategy now forms the basis of my day-to-day work. So, if we hadn’t done the three Cs right, for example, I would have had a hard time getting the four Ps done properly.
• It’s a great way to analyze the marketing, branding, and product positioning that’s going on around you all the time.
• It brings good overall project management and business strategy rigour to whatever it is that you’re doing.

Oh, and if you’re a job seeker, it’s particularly useful because it provides a good framework for when you get asked questions about the company’s products or services.

Ever wanted your resume to stand out – and I mean really stand out – from the others? How about making it an infographic?

[Source: ‘Resume / Infographics’ by Michael Anderson]

For more, read ‘16 Infographic Resumes, A Visual Trend’ by Randy Krum on the Cool Infographics blog.

I am very tempted to convert my own resume into this format. I wonder how long it’ll take and what software I can use to do it.

I’ve been at Melbourne Water for over six months but haven’t yet blogged about what I actually do there. So, thanks to the end-of-year holiday season that has given me the time to get back into blogging, here goes.

What Do I Do There?

My job title is ‘Websites Manager’ and that role sits in the External Affairs team which itself is part of the broader Communications & Community Relations group.

My tasks include:

• Managing all of Melbourne Water’s websites (i.e. the main site and various sub-sites)
• Developing and implementing a Web & New Media Strategy for organization (this includes getting the organization involved with social media)
• Helping knowledge specialists from across the business create and maintain their web content
• Proactively seeking content to place on the web (this includes content that site visitors want to see and content that we want site visitors to see)
• Liaising between our web solution provider and the rest of the business (including, sometimes our own internal IT department)
• Managing the Website Advisor (who focuses primarily on the online needs of the Waterways group)

More generally, my job involves three things:

• Tactical management: Managing web content and being the go-to guy for everything related to the web (and, increasingly, multimedia and social media).
• Strategic management: Finding out what our current online presence is, determining what we want that online presence to be over the coming years, and figuring out how we’re going to get there. This includes doing things like a complete site overhaul and pursuing new online models of stakeholder engagement (specifically, social media).
• People management: Overseeing work done by the Website Advisor and managing the web team’s relationship with the rest of the organization.

That’s a lot to do but I’m having an awesome time doing it. If it didn’t keep me so busy, I almost wouldn’t call it “work”.

What’s it Like to Work There?

It’s awesome. I love the people, I love the culture, and I love the commitment everyone has to their work, to Melbourne, and to the planet in general. It’s really great to work alongside people who are experts in their fields (many of them are geeks like me) and who love the work that they do.

I really appreciate the fact that the organization truly cares about, and cares for, its employees. And I love that we don’t have to leave our lives (and the rest of the world) at the doorstep when we step into the office.

I love the range of work that the organization does – everything from:

• sourcing and storing water,
• treating and providing water (to Melbourne’s private water retailers), and
• taking care of our rivers, creeks, wetlands, and (soon) coastline,
• to collecting, treating, and safely disposing of our sewerage.

Finally, I am impressed by the importance and emphasis the organization places on good communication and stakeholder engagement. Indeed, excellent stakeholder engagement is a core strategic objective for Melbourne Water. I am particularly empowered by this focus because so much of that communication and engagement is moving into the online space (including social media) and that’s specifically what I am responsible for (and really enjoy doing).

So, You Like it, Then?

Yes, very much so!

The AFR’s BOSS magazine recently published the results of its biennial rankings of MBA schools in Australia:

• List of 18 Schools Ranked in Survey
• Overview article: ‘Standard Bearers’ by Rose-Anne Manns (difficult to read online)

I haven’t bought the magazine and read the detailed results myself yet but Manns’ article lists the top five schools as follows:

1. Melbourne Business School (University of Melbourne)
2. Monash University Graduate School of Business (Monash University)
3. Macquarie Graduate School of Management (Macquarie University)
4. Australian Graduate School of Management (University of New South Wales)
5. University of Western Australia

The rest of the article was too painful to read online so I only skimmed through it and, therefore, have nothing further to say. Clearly they want us to go buy a copy of their magazine.

By the way, 22 business schools and 1,732 b-school alumni took part in the survey that these rankings are based on.

Excellent slideshow on social media by Marta Kagan (of the The Secret Diary of a Bonafide Marketing Genius blog). Language is NSFW…well, depending on where you work and what your team/organization’s culture is.

Enjoy :)

[Via A Blog Around the Clock]

A couple of weeks ago Scott Arbeitman wrote about the technology gap between the street and the enterprise. Carl Joseph replied to that with one of the most painful technology-related quotes I’ve heard (painful because of how true it is):

“Every day you get to use new technology and are exposed to new, exciting things…then you go to work.”

I’m not sure who actually said that, but if you work for a large corporation, then you’ll know what this feels like.

How do I Deal with Such Restrictions?

At my workplace, in order to keep up with the rest of the Internet world, I not only bring my own personal laptop to work I also bring with me my own personal wireless broadband Internet connection. And, despite the fact that my laptop is ancient and the broadband connection is painfully slow (relative to my workplace’s connection), I still get a better Internet experience on it than I do on my work computer.

Why? Because even though my laptop has half a gigabyte of RAM, a slow 30GB hard drive, no built-in wireless adapter (yes, it’s that old), and Windows XP, I get to run on it the latest versions of Flash, AIR, Silverlight, IE, Firefox, Chrome, Safari, and Seesmic Desktop (along with numerous other applications) and I get to access whatever I want to on the Internet.

On my work computer, meanwhile, I am stuck with no AIR or Silverlight, IE6 as my only browser (I do have a version of Firefox on it but that doesn’t run Flash so it might as well not exist), and restrictions on which websites I can access. What makes this harder to live with is that my computer’s hardware is pretty good (it’s a docked laptop with a dual monitor setup) and my Internet connection speed is excellent.

It’s Not All Bad

I have to admit, though, that I am being somewhat unfair to my workplace. Aside from making us run IE6 and blocking parts of the web (including sites like Slideshare because it’s “personal storage”), they do let us access webmail, all the social networking sites (indeed, according to our IT department, Facebook is one of the five most popular sites at work), and most online media sites (like Flickr and YouTube). Compared to other large organizations – particularly government departments – in Australia, that’s pretty awesome.

In fact, they’ve gone a step further and have provided us (the Web Team) with a special media desktop (for converting and editing video) and a special Internet laptop (with all the latest software and applications installed on it). Bits of the Internet are still blocked on these PCs because you’re still going through their proxies, but that’s not such big a deal.

So What’s an Employee to Do?

One way for tech-savvy employees to get around these restrictions is to do what I’m doing: circumvent the IT department entirely by creating a parallel setup for yourself. With recent technology improvements like cheap netbooks, powerful smart phones, and readily available mobile broadband, this is easy and relatively inexpensive to do. I suspect a lot of Gen-Y will take this route.

The other option – the much harder one – is to get your IT department to get rid of these restrictions and, dare I say, modernize itself. Unfortunately, that’s not easy to do. Slate’s Farhad Manjoo makes a good case for it, though, in his recent article, ‘Unchain the Office Computers!’:

…workplace IT wardens are rarely amenable to rational argument. That’s because, in theory, their mission seems reasonable. Computers…can be dangerous things—they can breed viruses and other malware, they can consume enormous resources meant for other tasks, and they’re portals to great expanses of procrastination. So why not lock down workplace computers?

Here’s why: The restrictions infantilize workers—they foster resentment, reduce morale, lock people into inefficient routines, and, worst of all, they kill our incentives to work productively. In the information age, most companies’ success depends entirely on the creativity and drive of their workers. IT restrictions are corrosive to that creativity—they keep everyone under the thumb of people who have no idea which tools we need to do our jobs but who are charged with deciding anyway.

The Role of the IT Department

One of the most important parts of Manjoo’s argument, however, is this:

What’s worse, because they aren’t tasked with understanding how people in different parts of a company do their jobs, IT managers often can’t appreciate how profoundly certain tools can improve how we work.

This is often the root cause of the problem because most IT departments are divided into roughly three parts:

• IT Operations: the people who keep the systems running
• The Project Management Office (PMO): the people who oversee updates, upgrades, and all the organization’s IT projects
• IT Planning: the people who plan for the future

What is often missing is the fourth part:

• In-house IT Consulting: the people who liaise directly with different parts of the business and use the latest technologies to improve the way those people work

Without that fourth part, IT departments have a hard time keeping up with what people in the organization believe are the most effective and efficient ways of doing their work. They also don’t keep up with the latest technological solutions for various business problems.

Modernizing the IT Department

So, if employees want to take the route of modernizing the way the IT department looks at new tools and technologies, they need to start by modernizing the IT department itself. And, to do that, they have to look at IT as two different groups:

• IT as a service delivery department: the people who provide us with our computers and networks
• IT as a partner in business: the people who proactively help us do our job better

And if they’re lucky enough to get a CIO who thinks that way as well, things should start to change.

I haven’t been blogging much these last few months. That’s because three months ago my wife and I moved into an apartment that has no land line and only a satellite cable TV connection. (We didn’t think to ask about the former before moving in here because, really, when was the last time you heard of a house that didn’t have a land line connection?) What this means is that, till just recently, we didn’t have Internet access at home; certainly not cable and ADSL, but not even dialup!

What Happened Then?

It took Telstra (the only phone company that services this area) about six weeks (yes, six weeks) to give us a connection from the telephone exchange to our apartment building. However, we don’t have an outlet in the wall for a phone jack so we can’t actually use that line. Even worse, the electrician who came in to install that outlet couldn’t find where in the wall our telephone wire was so he wasn’t able to connect us. That was about a month ago and, since then, we’ve been waiting for our real estate agent to do something about this – specifically, getting the building plans from the owners and giving them to the electrician – but nothing’s happened yet.

I finally got sick of the situation so, a couple of weeks ago, I went and got us a mobile broadband connection from 3 (specifically, a USB wireless modem) and that’s what’s letting me access the Internet now. We then went a step further and bought a wireless router for the modem so now both my wife and I can access the Internet at the same time. It’s slow, but at least it works.

What about blogging from work, you ask? Unfortunately, work has been really busy (though incredibly enjoyable) so I haven’t had the mental energy to do any writing in the evenings (whether at work or offline from home). The only blog posts I have managed to finish are the ones I wrote on a weekend and published from the office the following work week.

So, Catching Up…

What all this is leading up to is the fact that I have lots of catching up to do. The way I’m going to do that is by giving you a bulleted list of all the stories I’ve wanted to talk about these last few months but haven’t been able to discuss. The stories range from basic, on-the-ground advice (and lists) to more high level discussions on a particular topic. They’re all good to read, though.

Jobs, Careers, & MBA

• You Suck, Interviewer [Ask a Manager]
• It’s here: the You-Suck-As-An-Interviewer Automatic Letter Generator [Ask a Manager]
• Interview Questions to Ask When Hiring a Manager [Ask a Manager]
• 4 Dumb Job Interview Questions (and 3 Possible Answers) [Clue Wagon]
• How to Make Sure You Don’t Take a Job That Sucks [Clue Wagon]
• Schmoozing 101: Tips for Shy Techies [Computerworld]
• How Newcomers Can Influence Established Groups [PsyBlog]
• Latest research reveals the business schools employers prefer to recruit from regionally strong business schools [AME Info]
• 100+ Career Blogs ALL Professionals MUST Read [Career Rocketeer]
• State of Australian Corporate Career Websites [Michael Specht]

Social Media

• The Manager’s Guide to Social Media [SmartCompany]
• Facebook privacy: a guide [Ars Technica]
• 10 Harsh Truths About Corporate Blogging [Smashing Magazine]
• The Big List of Big Brand Corporate Blogs [Debbie Weil]
• 73 Ways to Become a Better Writer [Copyblogger]
• 9 Ways People Respond to Your Content Online [Lateral Action]
• Writing a Social Media Comment [PR Communications]
• Twitter 101: A Special Guide [Twitter]
• 62 Ways to Use Twitter for Business [Web Worker Daily]
• Twitter Postings: Iterative Design [useit.com]
• The Importance of Social Media Audits [Web Strategy by Jeremiah Owyang]
• The Five Biggest Mistakes in Measuring Social Media [ClickZ]
• 360i Publishes Social Marketing Playbook [360i]
• 2 Million More Australians Go Social in 2009 [comScore]
• A new connection for Australians [Sensis]

Online Design, UI

• 8 Dimensions of Excellent Landing Pages [Search Engine Land]
• Building Respect for Usability Expertise [useit.com]

Online Marketing

• Do You Know Where Your Audience Is? [Search Engine Watch]
• A Checklist to Choose Which Internet Marketing Channel is Right for Your Business [seomoz.org]

General Life Advice

• How to Make Your Packed Lunch More Appealing [Lifehacker]

In order to get what can loosely be called a ‘web strategy job’ in Australia I did quite a bit of research and analysis on how different companies hire for that position and I thought it might be useful to share what I’ve learnt. This serves two purposes:

• Others who are looking for jobs in the same area might find my analysis useful.
• Those who know more about this area than I do can improve my understanding of it.

Here’s hoping this blog post accomplishes a bit of both.

What Do You Mean by ‘Web Strategy Job’?

So what exactly does a ‘web strategist’ do? Well, it depends on the industry and company that job is in. In general, though, a web strategist is someone who takes care of everything a company does online. This includes:

• managing the company’s online presence (website, intranet, social media presence, etc.)
• figuring out what the company should be doing in the online space over the next few years; i.e. creating a web strategy and making sure it is aligned with the company’s business, marketing, and communications strategies
• implementing that strategy

This job can be in different departments and at different levels of seniority within a particular company. To explain this further I have come up with the How Companies Build Their Online Presence table (below). The columns on this table represent company size and the rows divide companies into those that consider their online presence to be strategic and those that don’t (yes, this is an artificial, binary division while, in reality, there is a range here). [1]

The text in the cells describes the solutions that these companies implement in order to build and maintain their online presence (yes, I am generalizing here). The jobs that I spent the last few months looking for are the manager-level web strategist/online manager positions described or implied in the green coloured cells.

Interestingly, over the last year, I have worked in companies in all three of those green-coloured areas:

• Shell is a very large company that uses its online presence strategically (both internally and externally)
• Melbourne Business School is a medium-sized company that uses of its online presence strategically (and increasingly so)
• Linfox is a large company that doesn’t use its website strategically but makes very good use of its intranet

Melbourne Water sits in the strategic row and is a large company.

Where the Web Strategist Fits in All This

As mentioned earlier, the web strategist jobs in those green-shaded boxes exist at different levels within different companies. That is why, over the last few months, I applied for jobs that spanned a range of tasks, skills, and seniority levels. In some small companies, for example, the primary driver of the web strategy is the specialist consultant hired on a 3-6 month contract. In some larger ones, the strategy is driven by a small group of people who are, in turn, led by the web/online manager.

There are pros and cons to being in each of those positions. For example, a short-term specialist-level consultant may not have the time, influence, or opportunity to have a major impact on a company’s overall web strategy. That said, this consultant sits outside the internal politics of that company and can be more blunt and direct about what that company needs to do without having to worry too much about what people think of him. A full-time online manager in a large company, meanwhile, many find corporate inertia working against her for the first six months but, once things get moving, will benefit from it. And because this manager knows the inner working of the company, she may get things done more quickly and more effectively.

The sweet spot for me was to get a middle management position in a good-sized company that made good, strategic use of its online space. There is huge potential (and lots of fun to be had) in this role because companies in this position are often quick to move and are willing to make a real impact online. Fortunately for me, this is exactly where Melbourne Water sits.

What About the State of the Job Market?

Of course, all this analysis is useless if it doesn’t help you get a job – particularly if no one is hiring for the position you really want to get. Because of that, I was also looking for less-than-perfect jobs or jobs on the periphery of where I wanted to be. The idea was that I would work towards the role I really wanted.

Speaking more generally: One good thing about this type of job is that every organization needs a website regardless of how the economy is doing (and Australia’s isn’t doing that badly). As a result, web strategists, website managers, and specialist online consultants are still getting hired. And though there are very few perfect jobs out there (and many companies are hiring less senior people to do the same job that more senior people were doing last year) I did come across a whole bunch that were great places to start. Read my previous blog post for more on that.

Further Research

So that is a summary of what I have learnt about web strategist jobs in Australia over the last couple of years. I encourage you to do your own research on this topic. To do that, I recommend the following three things:

• Subscribe to online job feeds from Seek, MyCareer, CareerOne, and SixFigures. This will teach you a great deal about the state of the job market and will help you adopt the lingo that hiring managers and recruitment firms use to match candidates to open positions.
• Talk to people who are in the industry and find out more from them. This is particularly useful if you are targeting a narrower segment in the market (e.g. web strategy jobs in the education sector). Also read their blogs, interact with them online, and get in touch with them through LinkedIn or your own networks (then meet up with them for a coffee or something).
• Talk to recruitment agents who recruit in this area. I mentioned three firms and three recruitment agents in my previous post but there are many others – you just need to find the ones that work best with you.

And when you learn stuff, blog about it so all of us can learn from your experiences.

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[1] The words ‘strategy’ and ‘strategic’ are used very loosely in everyday speech while, in actual fact, they mean something very specific. Let me clarify that here: when you say something is ‘strategic’ you necessarily mean that it is relative to your competitors. Take your website’s ‘Contact Us’ page. If, along with your office address, you were to give your office’s Melways Map reference, this would not be considered ‘strategic’ because this is common practice. If, instead, you embedded a Google map that showed your office’s location exactly (assuming, of course, that your customers found this useful and that it helped your business) this would be a ‘strategic’ move since few companies tend to do that and this gives you an advantage over your competitors. Note, however, that if you had decided to include that Google map without considering your competition, it would simply have been a ‘plan’. A ‘strategy’, on the other hand, is action taken specifically with your competition in mind (i.e. in order to gain an advantage over them).