Yesterday was my first day as Social Media Manager at Jetstar. Yes, that means I have a new job :)

For those of you who might not know, the Jetstar Group (usually just referred to as Jetstar) consists of four low-cost airlines:

• Jetstar Airways, based in Australia,
• Jetstar Asia Airways, based in Singapore,
• Jetstar Pacific Airlines, based in Vietnam, and
• Jetstar Japan, based in Japan.

Jetstar was launched in 2004 and, with its 79 aircraft and over 7,000 employees, currently flies to 56 destinations in 17 countries across the Asia-Pacific region.

My job is a Group role (i.e. it’s a corporate function that works across all four airlines) and is based at the Jetstar corporate headquarters in Melbourne, Australia.

Why did I change jobs?

For a number of reasons:

• I love the airlines/aviation industry and working for an airline is something I’ve been wanting to do for a long time.
• Jetstar is a great brand that is run by good people who provide a valuable service. It’s a brand I respect and is a brand whose values I share (i.e. providing good value for money, making smart use of technology, and making travel to popular destinations accessible to lots of people).
• I’m making a career path adjustment that sees me changing my focus from building and managing websites to helping companies and customers communicate better with each other using social media. And while this is a slight narrowing of focus (e.g. in my current role I won’t be looking after the Jetstar website) it is also an increase in overall responsibility (i.e. I get to work on more strategic corporate communications objectives).
• My new role is more challenging because the scale and scope of customer engagement is greater (e.g. it’s across the entire Asia-Pacific region as opposed to just within the state of Victoria) and the aviation industry is more exciting, more innovative, and moves much faster than the water industry.
• I have a greater opportunity for personal growth because I now get to employ my social media skills to their fullest. I had been wanting to increase my social media focus at Melbourne Water but, with all the other work I was doing there, this wasn’t something I was able to do.

I also get to work with one of my former managers who I really like and work really well with. And finally, as someone whose family is spread across multiple countries, the travel benefits of working for an airline are important to me personally.

What does the new job involve?

Broadly speaking, my overall objective is to improve the communication, engagement, and understanding between Jetstar and its customers. Specifically, I get to do this via social media. Though, practically speaking, this engagement will be integrated across multiple communication channels.

How exactly I go about doing all this is something I will share on this blog (and probably also on Twitter) over the coming weeks, months, and years so stay tuned.

Michael Specht just completed a blog post series on ‘Social Media as Part of Background Checking’ during the recruitment process:

• Part 1 (Access to a unique view)
• Part 2 (Research into cultural fit)
• Part 3 (Legal issues)
• Part 4 (Bringing it all together)

I personally think that social media checks – or, at the very least, Google searches – are an essential part of recruitment. And I think that goes both ways:

• recruiters and companies learn all they can about candidates
• candidates learn all they can about recruiters and the companies they’re applying to

This is important because:

• both parties get to find out more about each other
• both parties get to assess cultural fit
• candidates get to show off their online portfolio and social media participation

While the last point is certainly vital for people working in Internet-related industries, it is also becoming increasingly relevant for people working in other industries (as more of their lives move online).

I recently collected a list of resources for some colleagues at work who wanted an introduction to the Twitter microblogging service. I thought it might be useful to post those here as well.

There’s a lot of Twitter-related information out there, by the way. Most of it is crap or says what everyone else is saying, just in a slightly different way. Fortunately, a few social media heavyweights have made our lives a lot easier by compiling that information for us.

That said, Twitter is an evolving platform so you have to keep up with the way it’s being used in order to stay relevant.

Twitter in Plain English

Let’s start with the very basics. Here’s ‘Twitter in Plain English’ by the good folk at Common Craft:

Also check out their ‘Twitter Search in Plain English’ video.

Twitter Guides

There are a handful of good Twitter guides out there. My favourite are these two:

• ‘The Complete Guide to Twitter’ from MakeUseOf.com, which you can download as a PDF
• ‘Twitter Guide Book’ from Mashable, who have many other awesome social media how-to guides

Twitter Tips

If you want something quicker to read, however, the TwiTip blog has lots of useful tips:

• Twitter for Beginners
• 13 Twitter Tips and Tutorials for Beginners
• Twitter for Business
• Other Twitter Tips

TwiTip is worth subscribing to because they’ll keep updating us on how Twitter is evolving and what we should, could, and can do with it next.

Also nice is the ‘Chris Pirillo’s 140 Twitter Tips’ e-book which you can buy for US$1.40.

Theory vs Practice

Ultimately, though, the best way to learn about Twitter is to use Twitter.

You can read all you like but, until you actually get in there are participate, you won’t know exactly how it works and just how awesome it can be.

If you don’t keep up with large traditional media’s continued efforts to remain both large and traditional you might have missed Rupert Murdoch’s latest thoughts on the topic. Here’s what Mashable’s Pete Cashmore had to say about them:

Microsoft and News Corp in Discussions to Remove Newspaper Content from Google

Yes, really. Rupert Murdoch’s crusade to blame Google for the failing newspaper business model continues today, as it emerges that News Corp has conducted talks with Microsoft about de-indexing the company’s sites from Google and (presumably) being paid to include them in Bing instead.

The concept makes sense only if you buy Murdoch’s claims that Google is “stealing” content rather than simply helping people find it.

A number of people have responded to Murdoch’s proposed (threatened?) business model but Arianna Huffington really hit the nail on the head in a talk she gave at a recent journalism conference in the US.

In responding to Murdoch and traditional media, she said:

In most industries, if your customers were leaving in droves, you would try to figure out what to do to get them back. Not in the media. They’d rather accuse aggregators of stealing their content.

[..]

Thinking that removing your content from Google will somehow keep it “exclusive” shows a fundamental lack of understanding of the web and how it works.

[..]

In his speech this morning, Rupert Murdoch confused aggregation with wholesale misappropriation. Wholesale misappropriation is against the law — and he has legal redress against that already. Aggregation, on the other hand, within the fair use exceptions to copyright law is part of the web’s DNA. Period.

She then went on to talk about what the future of journalism will (and is starting to) look like:

We hear lots and lots of talk these days about saving newspapers — Congressional anti-trust exemptions, perhaps? — but we mustn’t forget: the state of newspapers is not the same thing as the state of journalism. As much as I love newspapers — and fully expect them to survive — the future of journalism is not dependent on the future of newspapers.

Indeed, the future of journalism is to be found, at least partly, in the rapidly growing number of people who connect with the news in a whole new way.

News is no longer something we passively take in. We now engage with news, react to news and share news. It’s become something around which we gather, connect and converse. We all are part of the evolution of a story now — expanding it with comments and links to relevant information, adding facts and differing points of view.

In short, the news has become social. And it will become even more community-powered: stories will be collaboratively produced by editors and the community. And conversations, opinion, and reader reactions will be seamlessly integrated into the news experience.

It’s an excellent speech that’s well worth the read.

I haven’t been blogging much these last few months. That’s because three months ago my wife and I moved into an apartment that has no land line and only a satellite cable TV connection. (We didn’t think to ask about the former before moving in here because, really, when was the last time you heard of a house that didn’t have a land line connection?) What this means is that, till just recently, we didn’t have Internet access at home; certainly not cable and ADSL, but not even dialup!

What Happened Then?

It took Telstra (the only phone company that services this area) about six weeks (yes, six weeks) to give us a connection from the telephone exchange to our apartment building. However, we don’t have an outlet in the wall for a phone jack so we can’t actually use that line. Even worse, the electrician who came in to install that outlet couldn’t find where in the wall our telephone wire was so he wasn’t able to connect us. That was about a month ago and, since then, we’ve been waiting for our real estate agent to do something about this – specifically, getting the building plans from the owners and giving them to the electrician – but nothing’s happened yet.

I finally got sick of the situation so, a couple of weeks ago, I went and got us a mobile broadband connection from 3 (specifically, a USB wireless modem) and that’s what’s letting me access the Internet now. We then went a step further and bought a wireless router for the modem so now both my wife and I can access the Internet at the same time. It’s slow, but at least it works.

What about blogging from work, you ask? Unfortunately, work has been really busy (though incredibly enjoyable) so I haven’t had the mental energy to do any writing in the evenings (whether at work or offline from home). The only blog posts I have managed to finish are the ones I wrote on a weekend and published from the office the following work week.

So, Catching Up…

What all this is leading up to is the fact that I have lots of catching up to do. The way I’m going to do that is by giving you a bulleted list of all the stories I’ve wanted to talk about these last few months but haven’t been able to discuss. The stories range from basic, on-the-ground advice (and lists) to more high level discussions on a particular topic. They’re all good to read, though.

Jobs, Careers, & MBA

• You Suck, Interviewer [Ask a Manager]
• It’s here: the You-Suck-As-An-Interviewer Automatic Letter Generator [Ask a Manager]
• Interview Questions to Ask When Hiring a Manager [Ask a Manager]
• 4 Dumb Job Interview Questions (and 3 Possible Answers) [Clue Wagon]
• How to Make Sure You Don’t Take a Job That Sucks [Clue Wagon]
• Schmoozing 101: Tips for Shy Techies [Computerworld]
• How Newcomers Can Influence Established Groups [PsyBlog]
• Latest research reveals the business schools employers prefer to recruit from regionally strong business schools [AME Info]
• 100+ Career Blogs ALL Professionals MUST Read [Career Rocketeer]
• State of Australian Corporate Career Websites [Michael Specht]

Social Media

• The Manager’s Guide to Social Media [SmartCompany]
• Facebook privacy: a guide [Ars Technica]
• 10 Harsh Truths About Corporate Blogging [Smashing Magazine]
• The Big List of Big Brand Corporate Blogs [Debbie Weil]
• 73 Ways to Become a Better Writer [Copyblogger]
• 9 Ways People Respond to Your Content Online [Lateral Action]
• Writing a Social Media Comment [PR Communications]
• Twitter 101: A Special Guide [Twitter]
• 62 Ways to Use Twitter for Business [Web Worker Daily]
• Twitter Postings: Iterative Design [useit.com]
• The Importance of Social Media Audits [Web Strategy by Jeremiah Owyang]
• The Five Biggest Mistakes in Measuring Social Media [ClickZ]
• 360i Publishes Social Marketing Playbook [360i]
• 2 Million More Australians Go Social in 2009 [comScore]
• A new connection for Australians [Sensis]

Online Design, UI

• 8 Dimensions of Excellent Landing Pages [Search Engine Land]
• Building Respect for Usability Expertise [useit.com]

Online Marketing

• Do You Know Where Your Audience Is? [Search Engine Watch]
• A Checklist to Choose Which Internet Marketing Channel is Right for Your Business [seomoz.org]

General Life Advice

• How to Make Your Packed Lunch More Appealing [Lifehacker]

Ed Cook, who is both an MBA student and a Career Consultant at Melbourne Business School, has recently starting his own professional blog.

He’s only posted three entries so far but they’re all interesting and I’m sure that, over time, his blog will become a useful resource and place of discussion. It will be particularly useful for MBA students and graduates from Australian business schools.

I’ve also added Ed to my list of MBS Bloggers.

[Note: If you’re an MBS MBA student or alumnus, Ed’s entries are cross-posted on the internal Career Services blog as well so you can also choose to conduct your discussions – should you want to keep them semi-private – there instead.]

Melbourne Business School continues to impress me with the way it is building its online presence because, last month, they started an internal Deans’ Blog.

The blog has three contributing authors:

1. John Seybolt, Dean & Director
2. Jennifer George, Associate Dean of Academic Programs
3. Richard Speed, Associate Dean for Faculty Resources

And is hosted on the MBS intranet (so it’s not available to the public). The Deans write about things that MBS students, alumni, staff, and faculty are interested in, such as school-related news and events; commentary on current events; and discussions on things like school resources, exchange programs, alumni chapters, new faculty members, and so on.

Some of the posts are information dissemination type posts while others are more discussion oriented. Presumably, there is a communications strategy in place that will guide the blog’s growth over the next few months and, most likely, the intention is to continue publishing both kinds of posts: the kind that provide management-level information to the whole school (but don’t generate much of a discussion) and the kind that seed discussion among the blog’s readers (including the “what do you think?” type of posts that you see on many blogs).

All in all, this is an exciting new addition to MBS’ online presence. Hopefully, once this blog becomes a regular feature its authors will start itching to write an external blog as well – maybe even one like the long-running Dean Bruner’s Blog at the Darden School of Business – but that’ll probably take time. Writing an external blog is hard work and you really have to commit to the idea before getting into it. Which is why an internal blog such as this one is a great way to start.

Here’s hoping the blog grows really well and that both the authors and readers enjoy participating in it (I know I will).

Core Economics Becomes a Multi-Author Blog

Speaking of MBS blogs, Joshua Gans’ Core Economics blog has also gone multi-author with four of its nine authors hailing from Melbourne Business School. So, if you want to see what MBS professors are blogging about, take a look at that. They write on a lot of interesting topics and they have a really good readership as well.

Of course, no discussion of MBS professors who publish their work online would be complete without mentioning Paul Kerin who writes a regular business column for The Australian.

I’ve added three new bloggers and one course blog to the Melbourne Business School Bloggers list that I maintain.

The course blog – for Managerial Economics – is a very welcome addition to my list and there will hopefully be more like it in the future.

I read two good social media how-to guides this week:

First, Toby Ward at the Intranet Blog linked to Bill Ives’ recent post on a ‘Sample Action Plan for Business Blogging‘. Ives presents a good high-level plan that lists the steps you need to take in order to successfully launch (and, obviously, maintain) a business blog. This is assuming, of course, that you already have a blogging strategy that is aligned with both your business and marketing strategies. And note that by ‘aligned’ I also mean that it makes sense for you to actually start and maintain that blog!

Second, Laurel Papworth recently gave an excellent presentation on how to plan and run a social media marketing campaign. She’s put her slides and a quick bullet-point list of those steps on her blog. This is a must-read for anyone involved in social media — even if you don’t plan to run a social campaign yourself — because a stripped down version of this plan is what you execute when you launch a blog and, more generally, it’s a good overview of how social media itself works. Besides, you’ll inevitable be a part of such a campaign at some point in your life so it’s good to know what’s going on.

It’s happened twice now: I’ve gone to MBS for a presentation and someone’s come up to me and said something like, “Hey, you’re the blog guy!” — referring to the list of MBS bloggers that I maintain and that they’re one of the people on that list.

That specific quote is from Ronjon, who I met last week at an alumni event. A couple of weeks before that, I met Cynthia at a talk given by two of our professors. [Thanks for saying hello, both of you.]

It’s fun when this happens and it’s always great to meet current MBS students (who I met a lot of at the recent alumni event, by the way). Maybe one of these days I’ll organize an MBS bloggers meet-up. Then again, if we keep bumping into each other at all these events, I might not have to.

Remember: If you know anyone who was or is at MBS — whether student, staff, or faculty — please let me know so I can add them to the list. Thanks.