Awesome (but very long) article by CIO magazine’s Sue Bushell called Enterprise 2.0 – What is it good for?:

Canberra-based knowledge economy and social computing evangelist Stephen Collins heard a quote earlier this year that perfectly describes the Enterprise 2.0 dilemma: “If you want to find out what tools your staff are finding most useful at the moment, just go and see what your IT department is blocking.”

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